The Benefitfocus Platform helps people shop, enroll, manage and exchange benefit information, regardless of benefit type.

• Employers use the Platform for benefits management and communication
• Insurance carriers use the Platform to provide online shopping, application and self-service to their individual market
• Carriers also use the Platform to provide online enrollment and benefits administration to their group markets – from small employers to large, national accounts

The Benefitfocus Platform is also used as a multi-carrier marketplace. Marketplaces can be sponsored by one or more states, brokers or insurance carriers, and they provide online self-service technology for consumers and employers.

Once you're on the Platform, you can take advantage of additional applications for billing, video, underwriting and content management.

By using the Software as a Service (SaaS) model, we make continuous investments in our infrastructure, capabilities and usability. This allows us to respond rapidly to industry and business rule changes. So, when we make an update for one client, it benefits all clients at no additional expense. The model also allows us to bring on new insurance carriers and employers very quickly by using just one flexible and customizable framework. We provide full technical support, monitoring and hosting of the Web-based platform in redundant data centers. This means there isn’t any hardware to buy or install, and you don’t have to worry about your data because we back it up regularly and can retrieve it instantly via the Internet.

It is part of our culture at Benefitfocus to meet with our users throughout the year and collect input and feedback on our software. By hearing from them directly we can make significant improvements in our software, and it is helpful for them to meet other users and experience how they are leveraging the Platform. We always take time out to network with each other and have a lot of fun at our user conferences and special events.