We're a true extension of your team. Benefitfocus Customer Service & Support

We take great pride in delivering an exceptional implementation experience that starts our clients off on the right foot and sets the foundation for a fruitful partnership. Our proven, iterative approach is built on the principles of transparency, flexibility and proactive communication – so you can be confident in a successful go-live. 

Engaged from the start of implementation, your client success team is aligned to your goals and committed to delivering the service you expect, with the quality and timeliness you need​. Through a support model built for operational efficiency and consultative partnership, we make it easy for you to maximize the impact of our solutions. 

We’re there for your employees when they need us, too. Our certified benefit administrators, thoroughly trained in the particulars of your company, are available via phone, email or live chat to answer employee questions and provide guidance with accuracy and empathy.