ROI of a Quote-to-Pay Solution for Health Plans
Improving Customer Experience and Business Agility
Challenge
In-house legacy applications to manage enrollment and billing were expensive to operate and maintain, only to deliver a disjointed customer experience that put key accounts at risk..
Solution
Unify enrollment, data exchange and billing under one platform with BPO support to automate processes, reduce costs and improve flexibility, driving growth across business segments.
Results
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$9.2 million in cost savings
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Higher Net Promoter Scores (NPS) from improved customer experience
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Improved ability to compete in the marketplace
To learn how Benefitfocus can help you with your benefits program, request a demo today.
