[Charleston, SC] – Mar. 25, 2024 – Benefitfocus, a Voya Financial Company, was named a Finalist in the Front-Line Customer Service Team of the Year category in the 18th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver or Bronze Stevie Award winner in the program.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards® and International Business Awards®.
The Gold, Silver and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, April 12 at the Bellagio in Las Vegas, Nevada.
More than 2,300 nominations from organizations of all sizes and in virtually every industry across 47 nations and territories, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 200 professionals worldwide, working in seven specialized judging committees.
The Benefitfocus Team was nominated for its outstanding achievements as a leading front-line customer service team. This team achieved a 96% customer satisfaction score with 97% first-call resolution1 for the recent 2023 open enrollment season and are a group of dedicated and knowledgeable associates who directly engage with our customers.
“I am incredibly proud of the hard work and determination this team comes to work with every day. They are quick to find resolution and the best outcomes for our customers day in and day out,” says Andrew Frend, President of Benefitfocus. “This team’s commitment to collaboration and teamwork is what really sets them apart and I can’t wait to see what they’ll accomplish this year and beyond.”
“2024 Finalists have every reason to be proud of their achievements and the recognition they’ve received from the Stevie judges,” said Stevie Awards president Maggie Miller. “We invite every Finalist organization to bring their teams together at the April 12 awards banquet in Las Vegas to celebrate their recognition together.”
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
About Benefitfocus
As one of the leading benefits administration companies, Benefitfocus — a Voya Financial business — is committed to helping organizations and the individuals they serve get the most value out of their health care and benefit programs. Engaging directly with more than 12 million employees in the U.S., Benefitfocus’s mission is to improve lives with benefits. Through exceptional service and innovative benefits administration technology, Benefitfocus helps simplify the complexity of benefits and deliver an experience that engages people for better health and improved outcomes. Learn more at www.benefitfocus.com, LinkedIn, Facebook, Instagram and X (formerly Twitter).
About The Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the new Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
1Aggregated BenefitplaceTM client metrics from fall 2023 annual open enrollment period for 1/1/24 benefit effective dates
###
