"When you think about helping people make decisions, when you think about making the processes easier and simpler for people to understand their benefits and get the most out of them; all the technology advancements that we're seeing have a lot of relevance in our industry and can tackle a lot of those challenges we've traditionally had."
In this clip, Benefitfocus' SVP of the Health Plan Business, Crystal Brown, shares her excitement about how technology innovation will positively impact the benefits industry in the years ahead.
